Terms of Service

TRUE RATE MORTGAGE LLC

Effective Date: June 3, 2026

We respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains what data we collect, how we use it, and the choices you have.

1. Information We Collect

When you interact with True Rate Mortgage LLC, we may collect:

- Name, phone number, and email address

- Property location and service request details

- Communication history via phone, text, or email

- Payment and billing information (processed securely through third-party providers)

- Website usage data (cookies, analytics, or form submissions)

2. How We Use Your Information

Your information helps us deliver better service. We may use it to:

- Schedule and confirm appointments

- Provide service updates, reminders, or changes

-Send invoices, receipts, or payment reminders

- Share promotions or special offers (only with your consent)

- Improve our website, services, and customer experience

3. SMS/Text Messaging Compliance

By submitting your phone number, you agree to receive automated SMS communications from True Rate Mortgage LLC for:

- Service reminders and updates

- Job status notifications (arrival estimates, delays, completions)

- Invoicing, feedback, or follow-up requests

- Promotions and offers (optional opt-in)

Details:

Reply STOP to unsubscribe

Reply HELP for assistance

Message frequency may vary

Standard message/data rates may apply

Consent is not required to receive services

We comply with A2P 10DLC, TCPA, and CAN-SPAM standards

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services..

4. Data Sharing

We do not sell, rent, or trade your personal data. Your information may only be shared with:

- Secure payment processors (for billing and invoicing)

- Scheduling, SMS, and email platforms we use to operate

- Licensed contractors or technicians working on behalf of True Rate Mortgage

- All vendors are required to protect your data and use it solely for service-related purposes.

5. Data Protection

We use secure systems, encryption, and industry best practices to safeguard your information. However, no system is 100% immune from risk. We recommend avoiding sensitive personal or financial details in text or email communications.

6. Your Rights

You have the right to:

- Access or update your personal information

- Opt out of promotional messages

- Request deletion of your data (unless retention is legally required)

To make a request, please contact us at: [email protected]

7. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website with the updated effective date. Continued use of our services indicates acceptance of the revised policy.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

8. Contact

📧 [email protected]
📞 786-488-0123

Copyright 2026 . All rights reserved